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Chick-fil-A vs McDonald’s: Which is Better?

If you enjoy fast food, you may have questioned which is superior: Chick-fil-A or McDonald’s. Which of the two chains is the most well-liked and has the most devoted clientele? We shall contrast Chick-fil-A vs McDonald’s in this post in a number of categories to see which is better.

The Chick Fil A fast food restaurant in the Waterfront shopping complex on a late summer day

Let’s first examine the backgrounds and histories of both chains. McDonald’s was established in 1940, making it the more established of the two.

One of the biggest fast food restaurants in the world, it began as a tiny eatery providing traditional burgers and fries.

Chick-fil-A was established in 1967 and has since expanded to rank as the third-largest fast food company in the country.

It is renowned for its waffle fries and chicken sandwiches, as well as for its dedication to providing excellent customer service and for being closed on Sundays.

Let’s get started with the comparison now that we have a basic overview of both chains.

The menu, customer service, cost, worldwide reach, and expansion will be examined. You’ll know more about the winning chain by the end of this piece.

History and Background

McDonald’s and Chick-fil-A are two of the most well-known names in the fast food sector.

McDonald's fast food restaurant with drive through and 24 hours service.

Both chains have a devoted following of customers and have been in business for many years.

Here is a quick history of how McDonald’s and Chick-fil-A got their start.

Origins of Chick-fil-A

S. started Chick-fil-A in 1946. Cathy Truett. The Dwarf Grill, the first establishment, was situated in Hapeville, Georgia.

Chick-fil-A Box of Hash Browns for Breakfast

Later, the Dwarf House was given to the eatery, which is still open today.

In Atlanta, Georgia, the first Chick-fil-A restaurant debuted in 1967.

Waffle fries, chicken sandwiches, chicken nuggets, and special sauces are some of Chick-fil-A’s best-known menu items.

In keeping with the founder’s religious convictions, the chain places a high priority on providing excellent customer service and is closed on Sundays.

Origins of McDonald’s

Richard and Maurice McDonald established McDonald’s in San Bernardino, California, in 1940.

Double McDonald's Hamburger Combo Set

In 1948, the brothers closed the McDonald’s Bar-B-Q drive-in and reopened it as a self-service restaurant with a restricted menu that only comprised hamburgers, cheeseburgers, fries, and milkshakes.

A milkshake machine salesman named Ray Kroc joined the business in 1955 as a franchising agent and later acquired it from the McDonald brothers.

McDonald’s expanded under Kroc’s direction and today has more than 38,000 stores spread over more than 100 nations, making it one of the largest fast food chains in the world.

Both Chick-fil-A and McDonald’s have a lengthy history and have been significant players in the fast food sector.

McDonald’s is renowned for its low prices and convenience, while Chick-fil-A places a significant emphasis on customer service and quality.

In the end, personal preference may determine which chain is superior.

The menu plays a big role in many customers’ decisions when it comes to fast food.

Chick-fil-A chicken restaurant.

Although Chick-fil-A and McDonald’s take distinct methods to their menu selections, each provide a wide range of options. A comparison of their menus is provided below:


The menu at Chick-fil-A reflects the fact that they are well renowned for their chicken sandwiches.

In addition to the traditional Chick-fil-A sandwich, they now sell grilled chicken sandwiches and spicy chicken sandwiches.

Chicken salads, chicken strips, and nuggets are also available.

A variety of sides are available at Chick-fil-A in addition to chicken, including waffle potato fries, mac & cheese, and coleslaw.

They also sell breakfast foods such breakfast burritos, chicken minis, and biscuits.

One thing to keep in mind is that for religious reasons, Chick-fil-A is closed on Sundays.


Burgers, chicken sandwiches, salads, and breakfast items are all available at McDonald’s, which has a more varied menu than Chick-fil-A.

The Big Mac, Quarter Pounder, and McDouble are just a few of the hamburgers they offer.

Chicken sandwiches are also available, including the McChicken and the Buttermilk Crispy Chicken Sandwich.

Fries, apple slices, and mozzarella sticks are some of McDonald’s sides. They also sell morning foods such hotcakes, breakfast burritos, and the Egg McMuffin.

Due to its seven-day opening schedule, McDonald’s is a more practical choice for Sunday fast food goers.


McDonald’s and Chick-fil-A both provide a wide selection of menu items.

While McDonald’s offers a more varied menu that includes burgers and salads, Chick-fil-A concentrates mainly on chicken.

While McDonald’s is open every day of the week, Chick-fil-A is closed on Sundays.

Both chains provide more nutritious options when it comes to food.

Salads and grilled chicken alternatives are available at Chick-fil-A, whereas salads and oatmeal are served for breakfast at McDonald’s.

Overall, dietary requirements and personal preference determine which menu item is best.

Chick-fil-A might be a better choice if chicken is what you’re craving.

McDonald’s might be the best option if you’re seeking for a more varied menu.

Customer Service Comparison

Customer service is a key component in choosing which fast-food establishment to go to when it comes to cuisine.

Double McDonald's Hamburger Combo Set, Promotion Set of McDonald's

Which fast food chain—Chick-fil-A or McDonald’s—has a stronger reputation for offering exceptional customer service?

Chick-fil-A, In-N-Out, and Culver’s are the fast food businesses with the finest customer service, according to a Business Insider survey.

However, McDonald’s has made great progress in this area over the years and has been steadily improving its customer service.

The drive-thru service at Chick-fil-A is one area where it excels.

Chick-fil-A came in last place among fast food businesses in a 2022 drive-thru report from QSR, just behind McDonald’s, for drive-thru service times of more than five minutes.

Despite this, Chick-fil-A is still regarded as having some of the greatest drive-through service in the business.

The kind and accommodating personnel of Chick-fil-A is another thing that makes it stand out.

Employees at Chick-fil-A are renowned for their outgoing personalities and desire to go above and beyond for patron satisfaction.

Although they may not be as attentive to customers’ requirements as Chick-fil-A staff, McDonald’s staff are generally friendly.

Both Chick-fil-A and McDonald’s provide a number of delectable options when it comes to food quality.

While McDonald’s is well-known for its Big Macs and Quarter Pounders, Chick-fil-A is famed for its delicious chicken sandwiches and nuggets.

A variety of sides, beverages, and desserts are also available at both restaurants.

Overall, McDonald’s and Chick-fil-A are both great options for quick food, but ultimately, it boils down to personal preference.

Chick-fil-A might be a better choice if you’re searching for excellent customer service and a warm, welcoming environment.

However, McDonald’s might be the best option if you’re in the mood for traditional fast food faves and prompt, helpful service.

Price Comparison

Price is an essential consideration when it comes to fast food.

Chick-fil-a food on the table in Chick-fil-a restaurant.

Both Chick-fil-A and McDonald’s provide budget-friendly options, but their prices vary in some ways.

While offering a smaller selection than McDonald’s, Chick-fil-A frequently charges a little bit more.

For instance, a dinner at Chick-fil-A with a sandwich costs about $7, whereas a Big Mac at McDonald’s costs about $6.

Though some customers would argue that the greater cost is justified by the higher quality components used in Chick-fil-A’s sandwiches, such as 100% pure breast meat chicken.

Value Menus

McDonald’s and Chick-fil-A both offer discount menus with items costing $1 or less. The discount menu at Chick-fil-A is smaller than McDonald’s, though.

The discount menu at Chick-fil-A offers things like chicken sandwiches and nuggets, whereas the value menu at McDonald’s offers a wider selection of foods such burgers, chicken sandwiches, and sides.

Special Deals

Throughout the year, Chick-fil-A and McDonald’s both run special offers and promotions.

On Cow Appreciation Day, Chick-fil-A frequently provides free food or discounts to patrons who dress as cows.

McDonald’s periodically gives discounts on well-liked products like the McRib or Shamrock Shake.

Overall, Chick-fil-A and McDonald’s both offer reasonably priced options, while specific menu items and locations may have different prices.

You must choose which one gives you the best value for your money.

Global Presence and Expansion

McDonald’s has a much greater presence globally than any other company.

External view of a McDonalds fast food outlet building

The multinational fast-food company is the biggest in the world thanks to its more than 38,000 stores across more than 100 nations.

In contrast, there are only about 2,600 Chick-fil-A stores in the US and Canada. However, Chick-fil-A has been working to increase its global presence.

In Toronto, Canada, Chick-fil-A unveiled its first foreign restaurant in 2018.

Since then, the business has declared ambitions to start up shop in the United Kingdom and has also indicated interest in growing in more nations in Europe and Asia.

Business Insider claims that Chick-fil-A intends to invest $1 billion on global growth.

Executives from Chick-fil-A have remarked that they anticipate similar performance from their international restaurants to those of their American ones.

The business enjoys a solid reputation for providing quality food and customer service, which might help it prosper in new areas.

Conversely, McDonald’s has encountered difficulties in a few international areas. For instance, due to cultural and religious differences, the business found it difficult to establish itself in India.

McDonald’s has succeeded in several nations as well, and it has tailored its menu and marketing tactics to suit local tastes and preferences.

Overall, Chick-fil-A is aggressively seeking worldwide expansion and has the potential to be successful in new regions, despite McDonald’s having a significantly greater global footprint than Chick-fil-A.

Frequently Asked Questions

Despite ongoing controversy, Chick-fil-A is wildly popular.

Which restaurant has healthier options?

Both Chick-fil-A and McDonald’s offer some healthier options on their menus. Chick-fil-A has grilled chicken options, salads, and fruit cups. McDonald’s has salads, oatmeal, and apple slices. However, it’s important to note that not all menu items at either restaurant are healthy. It’s best to check the nutrition information before ordering.

Which restaurant has better customer service?

Chick-fil-A is known for its exceptional customer service. The company trains its employees to be friendly and helpful, and it shows. McDonald’s has also made efforts to improve its customer service in recent years, but it still doesn’t quite match up to Chick-fil-A.

Which restaurant is more affordable?

Overall, McDonald’s is generally more affordable than Chick-fil-A. However, the prices can vary depending on the location and menu item. It’s always a good idea to check the prices before ordering.

Which restaurant has better quality food?

This is a subjective question and depends on personal taste. Chick-fil-A is known for its high-quality chicken, while McDonald’s is known for its burgers and fries. Both restaurants have their strengths and weaknesses when it comes to food quality.

Which restaurant has faster service?

Chick-fil-A is known for its efficient service, especially at the drive-thru. McDonald’s has been making efforts to improve its speed of service, but it still doesn’t quite match up to Chick-fil-A in this regard.

Which restaurant has more locations?

McDonald’s has more locations worldwide than Chick-fil-A. However, Chick-fil-A is expanding rapidly and has been opening new locations in recent years.

McDonald’s hamburger, french fries and cola drink

Key Takeaways

  • Chick-fil-A and McDonald’s have different histories and backgrounds but both are popular fast food chains.
  • The comparison between Chick-fil-A and McDonald’s will be based on menu, customer service, price, global presence, and expansion.
  • By the end of this article, you will have a better idea of which chain is better suited for you.

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Written by Brian Nagele

Brian has over 20 years experience in the restaurant and hospitality industry. As a former restaurant owner, he knows about running a food business and loves to eat and enjoy cocktails on a regular basis. He constantly travels to new cities tasting and reviewing the most popular spots.